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Interview: Author Jayne Mather On Where to Use AI and Where to Rely Only On Humans

Published: Wednesday 21st of May 2025

C-Suite Perspectives on AI: Author Jayne Mather On Where to Use AI and Where to Rely Only On Humans

Link: https://medium.com/authority-magazine/c-suite-perspectives-on-ai-author-jayne-mather-on-where-to-use-ai-and-where-to-rely-only-on-38567e9443e3

"One of the biggest mistakes I see is when AI is introduced top-down, without involving the people it affects. That’s not just bad change management, it’s a missed opportunity. The people closest to the work understand its complexity, its emotional dynamics, and its risks. If you want AI to land well, involve them in redesigning the workflows. Let them guide where AI supports, and where a human touch must remain."

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“As the convergence of technological globalization advances, Human and AI: The Future Of Work must be an essential book to establish fundamental organizational structures that ensure business excellence, effective management and ethical governance for the future.”

Dr. Janét Aizenstros, MSc.D, Ph.D., MBA, former Chairwoman & CEO of Ahava Digital Group

Humans and AI: The Future of Work

“Humans and AI is an incredibly comprehensive and practical guide for how AI is transforming the workplace and nature of work. It's the perfect companion to help business leaders understand and accelerate the disruptive power of AI. AI is optimising supply-chains, but it is also reinventing how we make traditional backoffice processes more effective. For organisations to survive and thrive in the age of AI they must unlock the innovative capacity of their workforce, enabling them to adapt to a rapidly changing world.”

Daniel Hulme, CEO @ Satalia, Chief AI Officer @ WPP

Humans and AI: The Future of Work

“As the author states, ‘nothing changes unless you make changes’. In this era of AI-everything, change is imperative, but the only way to successfully do so is to understand (and use) the technologies and mindsets defining the future or work. This book is your guide. It accomplishes being a roadmap of the future, and a reference guide to the tools that will get you there. It does so while also painting a human-centric vision of work that is thoughtfully designed for the worker of the future. Read it. Use it. Succeed thanks to it.”

Ian Barkin, Author of “All Hands on Tech: The AI Powered Citizen Revolution”

Humans and AI: The Future of Work

The author’s use of humour made the book an enjoyable and engaging read, it will be a resource I refer to again. I highly recommend this book to anyone involved in digital transformation or software projects

Super User Networks for Software Projects

"In 'Humans and AI: The Future of Work" the author Jayne Mather takes the reader on a carefully crafted journey exploring what may lie ahead and how best to prepare for the coming changes. My favorite part was learning about the 'Hyperautomation Organization." For those looking for fresh perspectives, I recommend this book for both its sweeping vision of the future and its actionable recommendations."

Jim Spohrer, Co-Founder and Board Member, the International Society of Service Innovation Professional (ISSIP.org)

Humans and AI: The Future of Work

A brilliant book that really frames the processes in an intelligent way that makes you think ‘why didn’t I think of that’. Every business should have a copy of this book.

Super User Networks for Software Projects

“If you think AI is just about robots taking jobs, think again. Humans and AI: The Future of Work flips the narrative, proving AI can help businesses succeed while making work better for everyone. As someone passionate about emotional intelligence in AI, I found this book both timely and essential. The author shows that the real power of AI lies in its ability to elevate human potential—not replace it. This book is a call to action for leaders to redesign work in a way that benefits everyone."

Kendal Parmar, CEO and Co-Founder of Untapped AI

Humans and AI: The Future of Work