Interview: Author Jayne Mather On Where to Use AI and Where to Rely Only On Humans

Published: Wednesday 21st of May 2025

C-Suite Perspectives on AI: Author Jayne Mather On Where to Use AI and Where to Rely Only On Humans

Link: https://medium.com/authority-magazine/c-suite-perspectives-on-ai-author-jayne-mather-on-where-to-use-ai-and-where-to-rely-only-on-38567e9443e3

"One of the biggest mistakes I see is when AI is introduced top-down, without involving the people it affects. That’s not just bad change management, it’s a missed opportunity. The people closest to the work understand its complexity, its emotional dynamics, and its risks. If you want AI to land well, involve them in redesigning the workflows. Let them guide where AI supports, and where a human touch must remain."

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“Humans and AI is an incredibly comprehensive and practical guide for how AI is transforming the workplace and nature of work. It's the perfect companion to help business leaders understand and accelerate the disruptive power of AI. AI is optimising supply-chains, but it is also reinventing how we make traditional backoffice processes more effective. For organisations to survive and thrive in the age of AI they must unlock the innovative capacity of their workforce, enabling them to adapt to a rapidly changing world.”

Daniel Hulme, CEO @ Satalia, Chief AI Officer @ WPP

Humans and AI: The Future of Work

“If you think AI is just about robots taking jobs, think again. Humans and AI: The Future of Work flips the narrative, proving AI can help businesses succeed while making work better for everyone. As someone passionate about emotional intelligence in AI, I found this book both timely and essential. The author shows that the real power of AI lies in its ability to elevate human potential—not replace it. This book is a call to action for leaders to redesign work in a way that benefits everyone."

Kendal Parmar, CEO and Co-Founder of Untapped AI

Humans and AI: The Future of Work

An excellent guide for any high complexity or high impact digital transformation or software project. Grounded in both practice and research, the book helpfully signposts to change management models, frameworks, and methodologies

Super User Networks for Software Projects

This is not the usual business book, it approaches the topic with a sense of humour, the author’s personality shines through backed by a wealth of experience and expertise. It holds insightful key takeaways on top of well thought out methods for adoption.

Super User Networks for Software Projects

The author handles her subject matter from a very person-centred approach, and it is written in a very relatable, informal and accessible style. The fact that you need to 'enthuse' your users as well as educate and empower them is something which is often overlooked, yet actually key to the success of a software project. However, it is a central theme in this book, and it offers great insight on how to achieve this.

Super User Networks for Software Projects

“An insightful guide for leaders, blending AI-driven transformation with a human-centric approach to shape a more ethical and productive future. Jayne Mather offers a deep and multifaceted exploration of one of today’s most important topics.”

Jeremy Adamson, Author and Leader in AI strategy

Humans and AI: The Future of Work

“As the author states, ‘nothing changes unless you make changes’. In this era of AI-everything, change is imperative, but the only way to successfully do so is to understand (and use) the technologies and mindsets defining the future or work. This book is your guide. It accomplishes being a roadmap of the future, and a reference guide to the tools that will get you there. It does so while also painting a human-centric vision of work that is thoughtfully designed for the worker of the future. Read it. Use it. Succeed thanks to it.”

Ian Barkin, Author of “All Hands on Tech: The AI Powered Citizen Revolution”

Humans and AI: The Future of Work